How is my iPhone resale price calculated?

Pricing is calculated using live market demand in Mumbai, factoring in your exact iPhone model, storage size, physical condition, battery health, and functional hardware tests.

Is the online estimated quote guaranteed?

Yes. The online quote is fully honored as long as the device condition accurately matches the 5-minute physical inspection at your doorstep.

Does having the original box and bill increase my payout?

Yes. Providing the original purchase invoice, retail box, and genuine Apple charging cable adds up to ₹1,500 extra value to your final payout.

How do you determine iPhone condition grades?

We grade devices into Flawless (like new), Good (minor usage marks), and Average (visible scratches or dents) using our standard 32-point diagnostic checklist.

Can I sell older iPhone models like iPhone 11 or 12?

Yes. We purchase all iPhone generations from iPhone 8 and SE up to the latest iPhone 16 Pro Max at competitive resale prices.

Is doorstep pickup completely free in Mumbai?

Yes. Doorstep pickup is 100% free across all Mumbai, Navi Mumbai, and Thane suburbs with zero hidden charges or travel fees.

How quickly can I get my iPhone picked up?

Same-day pickup is available within 2 to 4 hours of booking, or you can choose any future date and time slot that suits your schedule.

Can I schedule pickup at my office or a cafe?

Yes. Our verified executive can meet you at your home, workplace, co-working space, or any convenient public location in Mumbai.

What happens during the doorstep appointment?

Our executive conducts a quick 5-minute physical and functional check, assists you with factory reset, and transfers your payment on the spot.

Can I cancel the pickup if I change my mind?

Yes. You can cancel or reschedule anytime with zero penalty or cancellation fees. Our valuation service is 100% no-obligation.

When and how do I receive payment for my iPhone?

Payment is transferred instantly on the spot before you hand over your phone via UPI (GPay, PhonePe, Paytm), IMPS bank transfer, or cash.

Are there any hidden deductions or evaluation fees?

No. There are absolutely zero evaluation, service, or processing fees. You receive 100% of the agreed valuation amount.

Can I receive payment in someone else's bank account?

Yes. You can specify any valid UPI ID or bank account during the doorstep inspection, provided ownership verification is completed.

Do I get an official sales receipt after selling?

Yes. You receive a digitally signed CashSecond purchase invoice and payment confirmation slip sent directly to your email.

What ID proof is required to sell my iPhone?

A valid government-issued photo ID (such as Aadhaar Card, PAN Card, or Driving License) is required for legal ownership verification.

Is my personal data safe when selling to CashSecond?

Yes. We follow strict data protection protocols and ensure your iPhone is fully factory reset and data-wiped in front of you.

Do I need to sign out of iCloud and Find My iPhone?

Yes. iCloud and Find My iPhone must be turned off prior to sale. Our executive will guide you through the quick sign-out process if needed.

Can I sell an iPhone with a cracked screen or back glass?

Yes. We purchase iPhones with cracked screens, damaged back glass, or cosmetic flaws at transparent adjusted market prices.

What if my iPhone battery health is below 80%?

You can still sell it easily. Our valuation engine accounts for battery degradation and provides a fair, adjusted payout.

Should I charge my iPhone before the executive arrives?

Yes. Please keep your device charged to at least 30% so our executive can test the screen, cameras, and buttons without delays.

Back to CashSecond

iPhone Buyback Policy

Last Updated: August 2026

At CashSecond, our goal is to deliver an honest, transparent and friction-free experience when selling your used Apple iPhone. This Buyback Policy explains how devices are evaluated, inspected, and purchased.

1. Supported Devices

CashSecond currently purchases Apple iPhone models starting from iPhone 8 up to the latest iPhone 16 and 17 series. We evaluate standard, Plus, Pro, Pro Max, Mini, and SE variants.

2. Device Grading Criteria

We classify iPhones based on cosmetic and functional health:

Flawless (Grade A+): Screen and body are pristine with zero scratches, dents, or defects. All components 100% original.
Good (Grade A): Normal minor cosmetic wear. Screen is intact without cracks or deep gouges. Fully functional.
Average (Grade B): Visible scratches, minor housing scuffs, or battery health under 80%. Device operates normally.
Below Average / Flawed: Cracked front glass, broken back panel, Face ID fault, or camera optical issues. Valued according to salvage / repair deductions.

3. The 32-Point Doorstep Diagnostic Check

Upon arrival, our technician runs a rapid 10-minute diagnostic verifying:

Touch response, OLED dead pixels, and True Tone operation.
Camera autofocus, ultra-wide lens, LiDAR sensor, and flash.
Face ID / Touch ID biometric sensors and ambient light detectors.
Microphones, stereo speakers, earpiece, and charging port.
Wi-Fi, Bluetooth, cellular connectivity, and iCloud unlock status.

4. Spot Payment Guarantee

Immediately upon signing the buyback invoice, the agreed amount is transferred to your bank account via UPI / IMPS or handed over in cash. We charge zero convenience fees for doorstep pickup.